EU Registered Design No. 002544171

UK patent pending GB1602578.5

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Privacy and cookies policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information. This policy together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will use it.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, browser type and operating system.
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(d) information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address);
(e) information that you post to our website for publication on the internet (including your user name, profile pictures and reviews);
(f) information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication);
(g) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to: administer our website and business; personalise our website for you; enable your use of the services available on our website; send you goods purchased through our website; send statements, invoices and payment reminders to you, and collect payments from you; send you non-marketing commercial communications; send you email notifications that you have specifically requested; send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter); send you marketing communications relating to our business by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications); provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); deal with enquiries and complaints made by or about you relating to our website; keep our website secure and prevent fraud; verify compliance with the terms and conditions governing the use of our website.

3.2 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.4 All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at www.paypal.com/uk/webapps/mpp/ua/privacy-full. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.3 Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining personal information

5.1 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.2 Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6. Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic financial transactions entered into through our website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the payment of a fee (currently fixed at £10) and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold personal information that you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes.

9. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated. You may contact us by e-mail, or using our contact form.

11. About cookies

We use persistent cookies from Google Analytics on our website to keep track of you whilst you navigate our website but this does not collect any personal information. The information generated relating to our website is used to create reports about the use of our website and is stored by Google. Google’s privacy policy can be viewed at: www.google.com/policies/privacy.

12. Blocking and Deleting cookies

You can delete cookies already stored on your computer and most browsers allow you to refuse to accept cookies; for example, in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”. Blocking or deleting cookies will have a negative impact on the usability of many websites.

13. Our details

This website is owned and operated by Wire on Wire Ltd. We are registered in England and Wales under registration number 9544193, and our registered office is at 2 Mospey Crescent, Epsom, Surrey, KT174LZ.

Our principal place of business is at the above address. You can contact us by writing to the business address given above, by email to or by telephone on 01372 800605.

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