EU Registered Design No. 002544171

UK patent pending GB1602578.5

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Your questions

How does the audio presentation change with tuning?

Our unique design is a sophisticated piece of hifi equipment that can significantly enlarge your listening experience under three major headings: Directional presentation (680 only), Sound staging, Fine tuning.

Directional presentation-The Experience680 cable only is directional in terms of its presentation. With the cable carrying the signal towards the wireonwire logo, the overall presentation is brighter than if it is reversed. 

Sound staging– the cable alters the sound staging of your music as shown in the diagram on the right. Music can be presented with the emphasis on

a), image focus and position, which is how it sounds with little or no tuning, 

b), an enlarged sound stage and images creating an immersive musical experience by tuning loops 3, 5, 8, 13, 15 for example.

The best way of exploring these ideas is to follow tuning sequences 'A' to 'F' shown in the table below. For example spacers are inserted into loops 3, 5, and 8 of our audio cable for sequence 'C'.

Fine tuning-within those sound stage presentations moving spacers in and out of the loops will fine tune your music. The table below for example indicates that with the Experience880, tuning loop 13 results in an increase in image definition on our test system as well as increasing air and space, dynamics and image size.

We have included 9 spacers for each cable because that should be enough to explore most of the cable's possibilities but also because in our experience keeping things simple works best. Download pdf on tuning a cable

What is your 60 day money back guarantee?

60 Day money back guarantee

As experienced HiFi owners you know it takes some time to become fully acquainted with a new piece of audio equipment. Time, of course, is needed for the conductors to ‘settle’ so they can perform at their best but perhaps more importantly tuning into what a cable can achieve musically takes a little longer. You can’t hurry this process so we think you should enjoy the experience in the comfort of your own home with our 60-day money back guarantee and that means if you are not completely satisfied you can send the cable back for a full refund within that time. See full terms and conditions on returning products.

Our 60 Day money back guarantee is available on standard lengths of cables shown on Wire On Wire’s website and does not cover bespoke items. Other items are covered by a 14 day money back guarantee.

How to return a product
Returning items is straightforward and to ensure this please follow these instructions:
Contact us to obtain a Return Merchandise Authorisation (RMA) number. We're unable to accept goods back that don't have an RMA.
Write down the RMA number on your receipt for the item(s) you are returning, and send a copy of this with the item you are returning.

To avoid damage in the post please ensure you use a sturdy cardboard box (not the printed product box) and send it to:

Wire On Wire Ltd, 2 Mospey Crescent, Epsom, Surrey, KT17 4LZ, UK.

As we cannot be responsible for returned items that have been lost or damaged in the post, we recommend that you return items by Parcel Force Special Delivery. Always obtain proof of posting.
We are unable to cover the cost of return postage except where items are faulty or have been sent in error.
Collection Service:
We can arrange collection on your behalf for a small fee within Mainland UK. Please contact us to arrange.

What kind of warranty do you provide?

Our cables carry a full limited lifetime warranty against defects in manufacture (see terms and conditions for further details).

Can you custom build cables?

All our cables are bespoke items, hand-made from carefully chosen wires, so if you would like to contact us with your ideas we would be only too happy to create something unique for your own audio system.

Do you have an upgrades programme?

We know from personal experience that it can be very galling when you think you have bought the best from a company only to find it announcing a ‘better’ version shortly after.

To benefit from our ongoing research and to show our appreciation of our customers' support, Wire on Wire offers a 100% trade in value on its Experience cables if you trade up within 2 years of your initial purchase date. After that date you can still trade in your cable but on a sliding scale taking into account its age and condition so please keep your invoice to verify your purchase date.

And of course you can audition any of our cables at home using our 60 day money back guarantee.

 

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