EU Registered Design No. 002544171

UK patent pending GB1602578.5

Refineable Excellence

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REDpurl™
Adaptive
Asymmetric
Geometry

Wire On Wire FAQs

Tell me more about tuning?

What cable tuning can do for your music

Before exploring the variations possible within our cables the interconnect that sounds best in your system may be the one straight out of the box that hasn't been tuned so don't forget to spend some time with it. 

REDpurl™ adaptive audio cable geometry

Wire on Wire's high-end audio cables are constructed using our unique REDpurl™ adaptive asymmetric geometry that is capable of being tuned under two major headings: Sound Staging, and Fine Tuning. 

Sound staging– the cable alters the sound staging of your music as shown above. Music can be presented with the emphasis on image focus and position (shown on the left above), which is how it sounds with little or no tuning or a more immersive musical experience (shown on the right above), with enlarged images and sound stage created by tuning loops 5, 7, 8, and 14, for example.

Tuning is simple and can be explored using only a handful of configurations as shown below: 

Fine tuning-As illustrated above moving spacers in and out of the loops will fine tune your music. For example tuning with a spacer inserted into loop 14, highlights mid-band detail and increases air and space.

We have included 9 spacers for each cable because that should be enough to explore most of the cable's possibilities but also because in our experience keeping things simple works best.

What is your 60 day money back guarantee?

60-Day money-back guarantee

As experienced HiFi owners, you know it takes some time to become fully acquainted with a new piece of audio equipment. Time, of course, is needed for the conductors to ‘settle’ so they can perform at their best but, perhaps more importantly, tuning into what a cable can achieve musically takes a little longer. You can’t hurry this process, so we think you should enjoy the experience in the comfort of your own home with our 60-day money-back guarantee.  If you are not completely satisfied you can send the cable back for a full refund within that time. See full terms and conditions on returning products.

Our 60-Day money-back guarantee is available on standard lengths of cables shown on Wire On Wire’s website and does not cover bespoke items. Other items are covered by a 14-day money-back guarantee.

How to return a product
Returning items is straightforward and to ensure this please follow these instructions:
Contact us to obtain a Return Merchandise Authorisation (RMA) number. We're unable to accept goods back that don't have an RMA.
Write down the RMA number on your receipt for the item(s) you are returning, and send a copy of this with the item you are returning.

To avoid damage in the post please ensure you use a sturdy cardboard box (not the printed product box) and send it to:

Wire On Wire Ltd, 2 Mospey Crescent, Epsom, Surrey, KT17 4LZ, UK.

As we cannot be responsible for returned items that have been lost or damaged in the post, we recommend that you return items by Parcel Force Special Delivery. Always obtain proof of posting.
We are unable to cover the cost of return postage except where items are faulty or have been sent in error.
Collection Service:
We can arrange collection on your behalf for a small fee within Mainland UK. Please contact us to arrange.

What is your lifetime warranty?

The first thing to say is that we are here to help so just get in touch with us if you have a problem.

Our cables carry a full limited lifetime warranty against manufacturing faults and defects for a minimum of 25 years, which applies to the original purchaser (see full terms and conditions).  

 

Can you custom build cables?

Custom building cables

All our cables are bespoke items, hand-made from carefully chosen wires, so if you would like to contact us with your ideas we would be only too happy to create something unique for your own audio system.

Do you have an upgrades programme?

Cable upgrades

To benefit from our ongoing research and to show our appreciation of our customers' support, Wire on Wire offers a 100% trade in value on its Experience cables if you trade up within 2 years of your initial purchase date.

And of course you can audition any of our cables at home using our 60 day money back guarantee.

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