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Wire On Wire FAQs

Fine-tuning your sytem's performance

Fine-tuning your system's performance

"If you 'Experience' what a tunable cable can do in a system, there just might be no turning back". Alan Sircom, Editor, HiFi+, July 2019.  

To help you get the best out of your system we suggest you try three different tuning references with our interconnect and speaker cables, which you can then modify at home according to personal taste and system requirements.

Straight out of the box- No tuning just take it out and listen

Studio- provides a more analytical focus by tuning specific loops along the cable.

Stage- presents a more immersive feel with larger images by tuning a different set of loops along the cable.

These references can be tuned at home by inserting spacers in the cable's loops as shown below:

Spacers are inserted at specific loops along the cable with loop number one counted as the first wires from the plug at the source end of the cable: 

 

We can carry out this tuning in our workshop before sending them to you. This we call 'Ultra-Tuning' and they will be sent to you with our logo in red for 'Studio' and gold for 'Stage' as shown in the table above. If you want to make changes to your cable's tuning at a later date these can be removed.

 Experience880 interconnect Ultra-Tuned for a 'Stage' presentation

See separate details for tuning our speaker cables.

Fine-Tuning

It is possible to fine-tune any of the positions outlined above by moving spacers in and out of the cable's loops. For example with our 1m Experience680/880 cable, removing the spacer at loop 14 reduces a little of the cable's air and space, which some may prefer. 

Alan Sircom Editor of HiFi+ spent some time with our Experince880 interconnect and has some interesting things to say about its tuning capabilities. Read his review here.

What is your 60 day money back guarantee?

60-Day money-back guarantee

As experienced HiFi owners, you know it takes some time to become fully acquainted with a new piece of audio equipment. Time, of course, is needed for the conductors to ‘settle’ so they can perform at their best but, perhaps more importantly, tuning into what a cable can achieve musically takes a little longer. You can’t hurry this process, so we think you should enjoy the experience in the comfort of your own home with our 60-day money-back guarantee.  If you are not completely satisfied you can send the cable back for a full refund within that time. See full terms and conditions on returning products.

Our 60-Day money-back guarantee is available on standard lengths of cables shown on Wire On Wire’s website and does not cover bespoke items. Other items are covered by a 14-day money-back guarantee.

How to return a product

Contact us and we will give you a Return Merchandise Authorisation (RMA) number because we can't accept goods back without one.
Send a copy of your receipt with the item you are returning.

To avoid damage in the post please ensure you use a sturdy cardboard box (not the printed product box) and send it to:

Wire On Wire Ltd, 2 Mospey Crescent, Epsom, Surrey, KT17 4LZ, UK.

We can't be responsible for returned items that have been lost or damaged in the post, so we recommend that you return items by Parcel Force Special Delivery. Always retain your proof of posting. We are unable to cover the cost of return postage except where items are faulty or have been sent in error.


Collection Service:
We can arrange collection on your behalf for a small fee within Mainland UK. Please contact us to arrange.

What is your lifetime warranty?

The first thing to say is that we are here to help so just get in touch with us if you have a problem.

Our cables carry a full limited lifetime warranty against manufacturing faults and defects for a minimum of 25 years, which applies to the original purchaser (see full terms and conditions).  

 

Can you custom build cables?

Custom building cables

All our cables are bespoke items, hand-made from carefully chosen wires, so if you would like to contact us with your ideas we would be only too happy to create something unique for your own audio system.

So many loops to tune, so little time

It's true, there are a lot of loops in some of our interconnects for example our 5m speaker cable has 68 possible loops to play with, a daunting prospect perhaps for the user to negotiate, but it turns out to be a great deal more straightforward than that for several reasons.

Firstly, when we make a cable, we test which loops are most effective at changing the sound presentation. Many loops when enlarged produce little or no effect and therefore can be left untouched. Those loops that do make a difference we categorize under two main reference headings, which are our ‘Studio’ and ‘Stage’ presentations. Of course, there is nothing to stop individuals from making up their own mind about the other tuning positions.

To make things even easier our research has shown that it doesn’t take much to tune a cable, even one as long as five meters, which in spite of having 68 loops only needs to be tuned at 8, of which four are common to both of our reference ‘Studio’ and ‘Stage’ presentations.

The other reassuring aspect to tuning a HiFi system with our cables is that changes are not difficult to hear for the listener. By opening up a loop by a few millimeters with the fingers it is immediately possible to hear a change that either appeals musically to that individual or doesn’t. People with little interest or experience in HiFi can hear the difference, which is a testament perhaps to our innate ability to detect sonic changes around us for the purposes of predation (the sound of an animal waiting for us in the undergrowth) or for our hunting purposes (that same animal in the bush).

International shipping charges

Please note for non-EU countries, import duties, taxes, and charges and postal delivery rates are not included in the item price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying and contact us for international shipping charges.  

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