EU Registered Design No. 002544171

UK patent pending GB1602578.5

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Wire On Wire FAQs

Tell me more about tuning?

How do you like to listen to your music?

The interconnect that sounds best in your system may be the one straight out of the box that hasn't been tuned so don't forget to spend some time with it first. 

Studio, Stage and Fine-Tune

REDpurl™ Adaptive Geometry can be tuned to create two reference soundstages. Studio-provides a more analytical focus whilst Stage- presents a more immersive feel with larger images. 

Wire on Wire can Ultra-Tune the cables in our workshop as shown below or you can tune them at home by inserting spacers in the loops indicated.




When you are tuning your own cables, spacers are inserted at specific loops along the cable as shown below with loop number one counted as the first wires from the plug at the source end of the cable: 




It is possible to fine-tune any of the positions outlined above by moving spacers in and out of the cable's loops. For example with our 1m Experience680/880 cable, removing the spacer at loop 14 reduces a little of the cable's air and space, which some may prefer.


What is your 60 day money back guarantee?

60-Day money-back guarantee

As experienced HiFi owners, you know it takes some time to become fully acquainted with a new piece of audio equipment. Time, of course, is needed for the conductors to ‘settle’ so they can perform at their best but, perhaps more importantly, tuning into what a cable can achieve musically takes a little longer. You can’t hurry this process, so we think you should enjoy the experience in the comfort of your own home with our 60-day money-back guarantee.  If you are not completely satisfied you can send the cable back for a full refund within that time. See full terms and conditions on returning products.

Our 60-Day money-back guarantee is available on standard lengths of cables shown on Wire On Wire’s website and does not cover bespoke items. Other items are covered by a 14-day money-back guarantee.

How to return a product
Returning items is straightforward and to ensure this please follow these instructions:
Contact us to obtain a Return Merchandise Authorisation (RMA) number. We're unable to accept goods back that don't have an RMA.
Write down the RMA number on your receipt for the item(s) you are returning, and send a copy of this with the item you are returning.

To avoid damage in the post please ensure you use a sturdy cardboard box (not the printed product box) and send it to:

Wire On Wire Ltd, 2 Mospey Crescent, Epsom, Surrey, KT17 4LZ, UK.

As we cannot be responsible for returned items that have been lost or damaged in the post, we recommend that you return items by Parcel Force Special Delivery. Always obtain proof of posting.
We are unable to cover the cost of return postage except where items are faulty or have been sent in error.
Collection Service:
We can arrange collection on your behalf for a small fee within Mainland UK. Please contact us to arrange.

What is your lifetime warranty?

The first thing to say is that we are here to help so just get in touch with us if you have a problem.

Our cables carry a full limited lifetime warranty against manufacturing faults and defects for a minimum of 25 years, which applies to the original purchaser (see full terms and conditions).  


Can you custom build cables?

Custom building cables

All our cables are bespoke items, hand-made from carefully chosen wires, so if you would like to contact us with your ideas we would be only too happy to create something unique for your own audio system.


Designed and made in Britain