Privacy and cookies policy
Introduction
We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information. This policy together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will use it.
Collecting personal information
This website only uses cookies for Google Analytics and a session cookie so the basket knows who the contents belong to (both of which are anonymous).
If you continue using our website, we will assume that you are happy to receive these cookies.
We use some cookies when you buy from us but we don't store these and they are anonymous.
We may collect, store and use the following kinds of personal information:
Information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address).
Using personal information
We may use your personal information to: send you goods purchased through our website; send statements, invoices and payment reminders to you, and collect payments from you.
Deal with inquiries and complaints made by or about you relating to our website.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at www.paypal.com/uk/webapps/mpp/ua/privacy-full. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Disclosing personal information
We may disclose your personal information to any of our employees, officers insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
Except as provided in this policy, we will not provide your personal information to third parties.
Retaining personal information
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic financial transactions entered into through our website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the payment of a fee (currently fixed at £10) and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold personal information that you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes.
Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated. You may contact us by e-mail, or using our contact form.
About cookies
We use persistent cookies from Google Analytics on our website to keep track of you whilst you navigate our website but this does not collect any personal information. The information generated relating to our website is used to create reports about the use of our website and is stored by Google. Google’s privacy policy can be viewed at: www.google.com/policies/privacy.
Blocking and Deleting cookies
You can delete cookies already stored on your computer and most browsers allow you to refuse to accept cookies; for example, in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”. Blocking or deleting cookies will have a negative impact on the usability of many websites.
Our details
This website is owned and operated by Wire on Wire. 2 Mospey Crescent, Epsom, Surrey, KT174LZ.
